Return, Refund & Exchange Policy
We understand that online purchases may not always meet expectations, and we are committed to providing a straight forward return, refund, and exchange process. Please carefully review the product details before confirming your order.
Wrong Item / Damaged Product/ Incomplete Product:
you receive a damaged product, a wrong item, or an incomplete product, we offer the following options:
- Replacement with the correct product.
- Exchange for an alternative product of equal value.
To initiate a return or exchange under these circumstances, you must:
- Notify us within 24 hours of receiving the product by emailing hello@decolfy.in
- Include clear photographs and an unboxing video demonstrating the damage or discrepancy.
- Failure to report within 24 hours may result in claim denial.
Exchanges:
If you would like to exchange a product for another item:
- The customer is responsible for the pickup charges of the original product and the shipping charges for the new product.
- Once we receive the product, it will undergo a thorough quality check.
- If the product is unused, undamaged, and in its original packaging, we will dispatch the replacement product.
- If the product shows new damages, we will communicate the applicable cost, which must be settled before proceeding with the exchange.
Order Cancellation:
Orders can be canceled within 24 hours of placement without any extra costs. To cancel, go to “Orders” in “My Account” or email hello@decofly.in. Once an order enters the processing stage, it cannot be canceled.
Custom Product Orders:
Custom products are created per your specifications and are non-refundable, non-cancelable, and non-exchangeable. They can only be replaced if you receive an incorrect or damaged product. The customer is responsible for ensuring the accuracy of custom order specifications and must approve a digital or physical proof before production begins. COD is not applicable for custom orders.
Bulk Orders:
Orders exceeding INR 15,000 are considered bulk orders. Bulk orders are non-refundable. Only defective or damaged items within a bulk order can be replaced. “Defective” and “damaged” refer to manufacturing flaws or transit damage. Customers are responsible for thoroughly inspecting bulk orders upon delivery. Estimated shipping times for bulk orders will be provided upon order confirmation.